Get in touch
Do you have a question about a product, your order, or do you need personalised advice? Our team is happy to help.
Send us a message
Contact details
Availability
Every day from 10am to 8pm
7 days a week, including weekends
Location
Haaltert, Belgium
Response time
We aim to respond to every message as quickly as possible.
24u
10-20u
Available
Frequently asked questions
How long does delivery take?
Most orders are delivered within 1 to 3 business days across Belgium. Larger items may take slightly longer. You will always receive a tracking code once your package is on its way.
Can I return a product?
Yes, you have 14 days after receiving your order. The product must be unused and in its original packaging. Please contact us first at care@bopets.eu for the return procedure.
From what amount is shipping free?
At Bopets, you enjoy free shipping on orders from 70 euros; this covers the first parcel (up to 15 kg). Each additional started 15 kg adds €8, also above €70. Pickup in Haaltert is always free. Standard shipping costs apply for orders below €70.
Can you help me choose a product?
Of course! Send us a message via the contact form or email care@bopets.eu with your question. Mention the type of pet, breed and any specific wishes, and we will give you personalised advice.