Shipping information
Bopets delivers throughout Belgium and the Netherlands. Every order is carefully packed so your products arrive in perfect condition.
- Free shippingfrom €70
- Delivery time2 to 3 business days
- Pickup in Haaltertalways free
Shipping costs
Orders from €70 are shipped free within Belgium and the Netherlands. This covers the first parcel, up to 15 kg. You always see the exact shipping cost in your cart and at checkout, before you pay.
- Orders from €70 (first parcel up to 15 kg)
- Free
- Standard shipping (Belgium and the Netherlands)
- €8.00
- Additional parcel, per started 15 kg
- €8.00
- Pickup in Haaltert (Belgium)
- Free
Heavy orders
Does your order weigh more than 15 kg, for example several bags of cat litter or food? We then ship it in multiple parcels of up to 15 kg each. The first parcel is free from €70; each additional started parcel costs €8.
A 36 kg order above €70 ships as 3 parcels: the first is free, the two additional parcels cost 2 × €8 = €16 shipping.
You always see the weight and number of parcels of your order in your cart and at checkout, without surprises afterwards.
Free pickup in Haaltert
Prefer to avoid shipping costs? Choose Pickup in Haaltert (free) at checkout. It is always free of charge, regardless of the value or weight of your order. You will receive a message as soon as your order is ready.
Stationsstraat 157, 9450 Haaltert, Belgium
Processing and delivery time
Orders placed and paid on business days before 10:00 AM are processed the same business day. All goods are delivered to the address you provide with your order.
Our courier service picks up from Monday to Friday. There are no pickups on Saturday, Sunday or public holidays.
- Belgium and the Netherlands
- 2 to 3 business days
- Rest of Europe
- 2 to 7 business days
Delivery times are indicative and not strictly binding. If we cannot deliver on time, we will notify you before the expected delivery period expires.
During busy periods (holidays, promotions) delivery times may be slightly longer. We will keep you informed by email in that case.
Shipping partners
We work with reliable delivery services to get your order to you safely and quickly:
- bpost
- PostNL
- DPD
Depending on the type of shipment, your order is delivered via bpost or PostNL; heavy parcels are shipped via DPD.
Track & trace
Once your order has shipped, you receive a track-and-trace code by email. It lets you follow the status of your delivery at any time on the carrier’s website.
Not home during delivery?
If you are not home, the driver leaves a notice. Depending on the delivery service, your parcel goes to a neighbour or a pickup point, or a new delivery is scheduled. You can follow this via your track-and-trace code.
Shipping risk
Shipments by third parties are always at the recipient’s risk. If you receive goods damaged during transport, please report this as soon as possible and within 3 days via care@bopets.eu.
Problems with your delivery?
Is your order delayed or did something go wrong? Contact our customer service via care@bopets.eu. We are happy to help.